FAQs

• Flow Forward is an Integrated Demand Management Program (IDMP) in the White Tank Mountains region. The program is the product of a collaborative partnership between the City of Buckeye and Arizona Water Company (AWC) and maximizes the strengths and assets of each partner to build on the existing water conservation efforts and resources in this area. Separately, the City and AWC have been doing conservation work throughout this area for many years, but Flow Forward offers an opportunity for leaders from these major organizations to come together and start talking about what more can be done to secure our water resources and help our community thrive well into the future. The program also provides a central hub for residents and businesses to learn about the conservation efforts of leaders and peers in their community.

• This program encompasses existing conservation efforts and introduces new ones. To learn more about the existing efforts, see the FAQ titled What efforts have program partners already made to conserve water? New efforts within the IDMP include a dynamic public engagement program that shares conservation information, strategies, and tips on Facebook, produces educational videos on topics such as how water is delivered to the community, increases community event participation and classroom presentations, and expands the 4th Grade Water Festival programming spearheaded by the University of Arizona Cooperative Extension’s Arizona Project WET. And that’s just the start! Follow the Facebook page to stay up to date on the work being done through this program.

• For a demand management program to be integrated, it needs to be in tune with the community, which means including important stakeholders. The partners behind Flow Forward are the City of Buckeye and Arizona Water Company (AWC). The City of Buckeye is a municipal water provider whereas Arizona Water Company is a private water company. For information on the City of Buckeye click here, for information on Arizona Water Company, click here.
• Curious about the service areas for the city and AWC? Check out the interactive map here.

City of Buckeye

• Advanced Customer Portal: City of Buckeye has installed advanced metering infrastructure (AMI) throughout its service area. AMI, paired with the free online portal, allows customers to monitor their water use, set up alerts via email if unusual water usage is detected, and more! For more information click here.
• Rebates: The city wants to reward customers for being water conscious. Rebates are an opportunity to offset the cost of certain water-conserving actions. The city provides the following rebates.
  • High efficiency toilets
  • The removal of grass
  • Smart irrigation controllers
  • For more information on rebates, click here.
• Workshops: the City of Buckeye partners with the Cities of Goodyear and Avondale to offer free monthly workshops to residents in the West Valley. Topics and locations vary each year.
  • For more information on workshops, click here.
  • For general conservation information from the City of Buckeye, click here.

Arizona Water Company (AWC)

• Rebates: AWC offers a high-efficiency toilet rebate program for its customers as well as a free conservation kit program. For more information on these two programs, click here.
• Tariffs: As a private water utility, AWC is regulated by the Arizona Corporation Commission (ACC), which oversees AWC’s business operations and practices, including those related to water conservation. Here are some of the water conservation-focused practices, formally known as tariffs, that AWC implements:
  • Special Events/Programs and Community Presentations Tariff: AWC staff are ready and willing to run booths at events or provide presentations on water-related topics for the White Mountains region. Interested in having someone host a booth or give a presentation? Email [email protected] and AWC staff will coordinate with you!
  • Landscape Consultation Tariff: This tariff requires AWC to provide landscape consultation services to residential and non-residential properties. These consultations include inspecting irrigation controllers, looking for landscape irrigation leaks, and providing information on low-water use plants. AWC contracts with an outside company to conduct any large commercial consultations for free. Interested in scheduling a free commercial consultation? Email [email protected] Read more on this tariff here.
  • Leak Detection Program Tariff: AWC staff are constantly assessing local water system infrastructure to look for and fix leaks. As a proactive measure, they use specialized leak-detection equipment to routinely inspect lines for leaks. When a leak is found, it is prioritized for repair to keep lost water at a minimum. Read more on this tariff here.
  • For a full list of water conservation-related tariffs, visit: https://www.azwater.com/rates/